IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. 

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About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.

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At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

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And this is where you come in.

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As a Solutions Engineer at Zello, you will utilize your extensive technical knowledge while working closely with our sales team to ensure productive customer interactions and satisfaction. By doing so, our enterprise-level clients will maximize the potential of our software solutions. You'll engage directly with top enterprise company leaders, showcasing your technology implementation and training expertise. Zello offers a hybrid work schedule, travel opportunities, and the chance to contribute to a well-established Series A company with a highly collaborative team culture.

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Responsibilities

• Collaborate closely with the sales team to coordinate the technical aspects of the sales process, drive implementation and onboarding, and provide initial technical support to both sales staff and customers.
• Articulate complex technical concepts proficiently, bridging the gap between technical and sales teams by leading technical discussions with clients.
• Offer expert advice on product capabilities by analyzing client use cases and building technical presentations that offer suitable solutions using Zello software and existing or new partner hardware.
• Design scalable solutions and integration plans for complex IT environments. This may include analyzing risk factors and interpreting performance data to proactively recommend custom configurations and enhancements.
• Ensure seamless implementation of Zello into clients' environments and monitor implementation success.
• Troubleshooting the root cause of technical issues that arise during the sales and onboarding processes and working with internal and external teams on solutions
• Communicate with internal and external stakeholders on status updates and fixes for issues and maintain a comprehensive knowledge base for future reference. 

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Requirements And Skills

• Highly motivated, detail-oriented individual with a solid background in sales and technology who thrives in customer-facing roles and provides effective solutions.
• Ability to design, configure, and document scalable software solutions.
• Excellent communication and presentation skills, with the ability to design, build, and deliver engaging presentations that convey complex technical concepts to non-technical audiences.
• Experience with pre-sales technical troubleshooting with technologies such as SSO, APIs, SDKs, user provisioning, MDMs, and radio gateways, as well as experience with hardware.
• Ability to travel up to 30% of the time to prospect and client sites.
• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience with enterprise-level software solutions.
• Fluency in additional languages is a plus. 

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We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

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Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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